Last updated: [April 8, 2025]

Welcome to itsgift.store! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or making a purchase from itsgift.store, you agree to these Terms. Please read them carefully before placing an order.

1. General Information

ItsGift.store is an online store offering personalized gifts including custom mugs, phone cases, ornaments, and other products. Our products are made to order based on the information and images provided by you at the time of purchase.

2. Orders & Customization

• You are responsible for providing accurate personalization details (e.g., names, photos, messages).

• Please review your order carefully before checkout. Once submitted, orders may not be changed or canceled due to the custom nature of our products.

• In some cases, we may edit images (e.g., for placement or sizing) to best fit the product layout.

3. Pricing & Payment

• All prices are displayed in USD, AUD, or CAD, depending on the selected currency.
• You can choose your preferred currency by using the currency switcher located in the top right corner of the website header.
• The default currency of the site is USD. If you do not manually change the currency, your order will be processed in USD.
• If you pay using a non-USD currency, your payment will be automatically converted by your payment provider (e.g., your bank or card issuer) based on their exchange rate at the time of purchase.
• We accept secure payments via trusted providers such as Stripe.
• Prices are subject to change without prior notice.

4. Shipping

• We currently ship to the United States, Canada, and Australia.

• Shipping times vary depending on the product and location. Most items are delivered within 7–14 business days.

• Shipping delays may occur due to customs, weather, or high order volumes (e.g., holidays). We are not responsible for delays outside our control.

5. Returns & Refunds

Due to the custom nature of our products, we generally do not accept returns or exchanges unless the item is:

• Damaged upon arrival

• Incorrect due to our error

If there’s an issue with your order, please contact us within 10 calendar days of delivery with photos and your order number.

6. Intellectual Property

All content on this website — including text, product designs, mockups, graphics, and branding — is the property of itsgift.store or has been licensed for commercial use. This content may not be copied, reproduced, or distributed without prior written permission.

7. Customer Photos & Social Media

We love seeing your custom gifts in real life! By tagging @itsgift.store or using the hashtag #itsgiftstore on social media, you grant us permission to repost your photo, video, or content across our marketing channels, including but not limited to our website, Instagram, Facebook, email newsletters, and advertisements.

If you prefer that we do not share your content, please contact us at care@itsgift.store and we’ll be happy to respect your request.

We will never use customer photos for promotional purposes without either:

• Explicit permission (e.g., through direct message or written consent), or

• A public tag or hashtag that implies permission, as outlined above.

8. Customer Reviews & Communications

After placing an order, you may receive an email invitation to review your product or shopping experience. By agreeing to these Terms at checkout, you consent to receive such emails related to your purchase.

9. Privacy

We respect your privacy. Please refer to our Privacy Policy to understand how your data is collected and used.

10. Limitation of Liability

itsgift.store is not liable for any indirect or consequential damages arising from your use of this website or products purchased.

11. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on this page with the revised date.

12. Contact Us

If you have questions about these Terms, please contact us at:
📧 care@itsgift.store

13. Duties & Taxes

We currently ship to the United States, Canada, and Australia.

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These are not included in the product price or shipping cost.

In compliance with Australian Consumer Law, we offer replacements or refunds for items with a major problem. This does not apply to change-of-mind returns for personalized products.